HELP CENTRE

(Question 1) What are the opening hours of the Marine Park in Malta ?

Answer: The Park operates all year round by the veterinarians and other staff who have to care of the dolphins, sea lions, parrots, and reptiles. Opening periods/hours for guests are as follows:-

For the period 01.06.24 to the 28.02.25 the Marine Park is open and/or closed as follows:-

OPEN from the 01.06.24 to the 31.10.24 – Monday to Sunday – Opens at 09:30 am

OPEN from the 01.11.24 to the 28.02.25 –  Wednesday to Sunday – Opens at 09:30 am

*Presentation times vary in different months, you may view the park schedule here.

(Question 2) Do you need to book Marine Park tickets in advance ?

Answer: All bookings through marineparkmalta.com must be be prepaid and booked online at least 2 full days in advance to your preferred activity date, however we suggest that you book as early as possible, especially for peak and shoulder months due to the high demand.

(Question 3) What are the booking fees ?

Answer: Booking fees are applied to cover administrative and payment processing fees so that you can prebook your activity at the park. Due to limited availability, especially on Swim with Dolphins and Interactive Programs, advance booking is recommended to secure a seat.

(Question 4) What does the Day Presentation Block Ticket include and at what time should I be at the Marine Park ?

Answer: The Day Presentation Block Ticket includes Entrance to the Park & access to the Dolphin Presentation, The Seal Lion Presentation, The Parrot  Presentation and The Reptile House.  Note For Day Presentation Block Tickets – Senior Citizens are considered to be over Age 65, Adults are considered to be persons between the Age of 13 and 64, Children are considered to be persons between the Age of 3 and 12, and Infants are considered to be persons between newborn and the Age of 2. Infants are allowed free entrance to the Park, whilst Senior Citizens are kindly requested to contact us for a special rate prior to booking. You will be informed of the time you should be at the park once your booking voucher is issued.

(Question 5) What does the Swim With Dolphins Ticket include and how do I Choose a Time for my Activity ?

Answer: Activity times are allocated by the park attendants after booking, as soon as your activity has been allocated a time slot we will send you an email update/voucher. The Swim With Dolphins Ticket includes Entrance to the Park & access to the Dolphin Presentation, The Seal Lion Presentation, The Parrot Presentation, The Reptile Presentation, and a Swim With Dolphins. You should be at the park at least 15 minutes before the scheduled swim time. Please note that the actual swim time is subject to confirmation by us, so although you would have booked for a particular date, please wait for us to confirm the time of the swim which we will send to you as soon your activity has been allocated a time slot. There are usually 2 or more Swim with Dolphin sessions per day, in the mornings at 0930hrs as well as the afternoons at 1400hrs. Each swim lasts for approximately 30 minutes. Note For Swim With Dolphins Tickets – Adults are considered to be persons over the Age of 13 and Children are considered to be persons between the Age of 8 and 12. All Children Under the Age of 12, are to present a copy of their passport or an official document which indicates their age at the entrance of the Park, failure to produce an acceptable document will result in the Child NOT being allowed to participate in the Swim With Dolphins. Children must be 8 years old and be at least 1.25cm tall to participate in the swim on their own. 6 & 7 year olds may be accepted on request if they are at least 1.25cm tall and accompanied by a parent/guardian who also participates in this activity. Kindly note that ALL guests participating in the Swim With Dolphins will NOT be allowed in the pool with any accessories such as Earrings, Necklaces, Rings, Watches, Bracelets, any type of piercing (including surgical ones), contact lenses, glasses, spectacles, still and video cameras, hair bands, caps, swim caps, any other object that may fall into the tank and cause harm to the dolphins. Participants to the Swim Programme will be provided with and will only be allowed to use the Park’s wetsuits for hygenic reasons. Wetsuits provided by the Park have long sleeves, full trousers length and sizes of suits range from S to XXXL.

(Question 6) What does the Swim With Dolphins Spectator Ticket include and at what time should I be at the Marine Park ?

Answer: The Swim With Dolphins Spectator Ticket allows you to watch the Swimmer in your booking/party Swim With Dolphins and also includes Entrance to the Park & access to the Dolphin Presentation, The Seal Lion Presentation, The Parrot Presentation, and the Reptile House. You should be at the park at least 30 minutes before the scheduled swim time. Note For Swim With Dolphins Spectator Tickets – Senior Citizens are considered to be over Age 65, Adults are considered to be  persons between the Age of 13 and 64 and Children are considered to be persons between the Age of 3 and 12. Senior Citizens Age 60+ are kindly requested to contact us for a special rate prior to booking.

(Question 7) What does the Interactive Programme Ticket include and and how do I Choose a Time for my Activity ?

Answer: Activity times are allocated by the park attendants after booking, as soon as your activity has been allocated a time slot we will send you an email update. The Dolphin, Sea Lion and Parrot Interactive Programme Tickets (whether purchased separately or together) includes Entrance to the Park & access to the Dolphin Presentation, The Seal Lion Presentation, The Parrot Presentation, the Reptile House and the Dolphin Dry Interactive Programme, and/or the Dolphin Shallow Water Interactive Programme, and/or the Sea Lion Dry Interactive Programme, and/or the Parrot Dry Interactive Programme, and/or the Reptile Dry Interactive Programme. Please note that the actual time of the Interactive Programme/s is subject to confirmation by us, as each programme is limited to a maximum group size, so although you would have booked for a particular date, please wait for us to confirm the time of the Interactive Programme which we will send to you as soon your activity has been allocated a time slot. Note that Children must be at least 6 years of Age to participate in the Interactive Programmes. 3 to 5 year olds may be accepted on request, in the case of the dry dolphin interaction 3 to 5 year olds are held in the arms of an adult. To participate in the Shallow Water Dolphin Interaction, the minimum age is 8, however 6 & 7 year olds may be accepted on request if they are at least 1.25cm tall and accompanied by a parent/guardian who also participates in this activity.

(Question 8) I will be coming to the Marine Park with very young children or infants, do the Park staff provide baby sitting services?

Answer: Unfortunately baby sitting services are not provided at the park. Please contact us prior to booking if both parents wish to swim with dolphins and there is no other adult spectator or a child of suitable age to take care of the infant/s in the same session you wish to book. Our staff will check whether it is possible (subject to availability) to have the parents swim in different sessions on the same day, in order to have one parent with the infant/s at all times.

(Question 9) I will be coming to the Marine Park with very young children or infants, do I need to pay entrance fees for them?

Answer: Infants and Children up to the Age of 2 may enter the Park free of charge.

(Question 10) Can I book transport to the Marine Park if I am staying at a Hotel in Malta or Gozo ?

Answer: Transport from hotels to the park is currently unavailable, we are working hard to find a solution, in the meantime you would need to make your way to the Park by public transport or by cab.

(Question 11) Can I book transport to the Marine Park if I am staying at a Private Property  ?

Answer: Transport from all localities to the park is currently unavailable, we are working hard to find a solution, in the meantime you would need to make your way to the Park by public transport or by cab.

(Question 12) I am arriving to Malta on a Cruise Liner, Can I book transport to the Marine Park from the Port ?

Answer: Unfortunately not, however you may make your own arrangements to get to the Park, there will be numerous Taxis at the Port.

(Question 13) Can I use Public Transport to get to the Marine Park ?

Answer: Yes. You can make your way to the Park by public transport buses that stop directly in front of the Park, which is situated exactly next door to the Splash & Fun Slide Park.

From Bugibba board Bus Number 212

From Cirkewwa board Bus Number X1

From Mellieha board Bus Number 222

From Malta International Airport board Bus Number X1

From Qawra board Bus Number 212

From St Pauls Bay board Bus Number 212

From St Julians board Bus Number 212 or 13 or 222

From Sliema board Bus Number 212 or 13 or 222

From Valletta board Bus Number 13

From the Waterfront Sea Passenger Terminal first board Bus Number 130 to Valletta Central, then board Bus Number 13

For more information and time tables on bus routes from all localities in Malta you may visit the Malta Public Transport website

(Question 14) I have rented a car and wish to drive to the Marine Park – how easy is it to get to the Marine Park and is a Car Park available ?

Answer: It is very easy to get to the Park, depending on the town you are driving from, you have to follow the signs to Bahar Ic Caghaq which is on the coast between St Julians and St Pauls Bay. The Park also provides ample parking facilities.

(Question 15) I am arriving to Malta on a Cruise Liner, Why do you have a note to contact you before booking online ?

Answer: More often than not, many guests on board cruise liners want to book a Swim With Dolphins on the same day and at the same time, however, due to the large numbers of guests on cruise liners and capacity constraints for Swim With Dolphins at the Park, not all these requests may be entertained. Note that there is no transport option from the cruise terminal so you would need to make your way by taxi  – the ride should take you roughly 25 minutes each way traffic permitting. You also need to make sure that you have sufficient time to get to the park from the cruise liner terminal. We therefore suggest that you Contact Us before proceeding with your booking request so that we can guide you accordingly. Please contact us during office hours for assistance (Monday to Friday between 0900hrs and 1700hrs).

(Question 16) I wish to book a Swim With Dolphins but I am Pregnant or have a Medical Condition, do I need to inform you ?

Answer: Generally the following people cannot Swim With Dolphins for safety reasons:- pregnant women, severely (physical or psychological) impaired people, people with strong physical limitations (example: heart conditions), people with skin disorders, people under the influence of drugs or alcohol, people with hydrophobia, people with any other conditions which may compromise the participant or the dolphin’s well-being. Pregnant women may however participate in the Dolphin Interaction Programme, which is a dry programme, as long as they are comfortable to bend when touching the dolphins.

(Question 17) I wish to book a Swim With Dolphins in Winter, is the Pool where I will Swim Heated ?

Answer: Unfortunately not, the pool is an outdoor pool and the water temperature is almost identical to the normal sea water temperature.  Hereunder you may find a table of average monthly temperatures over the Maltese Islands.

(Question 18) I wish to book a Swim With Dolphins but I use contact lenses, is this OK ?

Answer: Yes, as long as the lenses are of the soft type.

(Question 19) I wish to book a Swim With Dolphins but I usually use goggles in a pool, can I bring my own ?

Answer: Unfortunately not, as not all types of goggles are allowed, however you may ask for an approved type of goggles at the park which will be provided to you prior to your swim with dolphins.

(Question 20) I wish to book a Swim With Dolphins or an Interactive Program with Dolphins – Can I wear any loose items such as piercing, necklaces, etc ?

Answer: Unfortunately not, for the  safety and welfare of the animals, it is not allowed to wear any type of jewellery or similarly loose item on your person when participating to the SWIM or INTERACTIVE programmes, such as any type of Piercings (including surgical ones) ; Ring(s); Necklaces ,Chokers; Watches; any type of Bracelet ; any type of Earrings;  Glasses; Spectacles, Photo and Video cameras, and any type of Hairbands. All these loose items can be very dangerous to the dolphins. Therefore upon arriving at the park you will be invited to remove all loose items, otherwise and regrettably if you refuse to observe this important requirement you will not be allowed to Swim or Interact with the dolphins and you will not be granted any form of refund or reimbursement.

(Question 21) I wish to see the Presentations and also Swim With Dolphins, what tickets should I buy ?

Answer: The Swim With Dolphins Ticket and the Spectator Ticket includes Entrance to the Park & access to the Dolphin Presentation, The Seal Lion Presentation, The Parrot Presentation, and the Reptile House. Therefore you only need to buy the relative number of Swim with Dolphins or Spectator Tickets and you will be entitled free entrance to the presentations.

(Question 22) I wish to see the Presentations and also participate in an Interactive Programme, what tickets should I buy ?

Answer: The Interactive Programme Tickets includes entrance to the park and includes Entrance to the Park & access to the Dolphin Presentation, The Sea Lion Presentation, The Parrot Presentation, and the Reptile House. Therefore you only need to buy the relative number of Interactive Programme Tickets and you will be entitled free entrance to the presentations.

(Question 23) I wish to Book for tomorrow, can I do this Online ?

Answer: Unfortunately not. Due to availability and logistical issues you must book online at least 2 FULL DAYS IN ADVANCE of the day you wish to visit the Park. We suggest that you book as early as possible to secure availability.

(Question 24) I booked online and received a confirmation of payment and details of my request. Do I need any other information to present at the Marine Park ?

Answer: Yes. We will send you a booking voucher by email which will include details of your confirmed booking. The booking voucher needs to be presented to the park attendants on the day of your booking. If for any reason you cannot print the voucher you can show a copy of the voucher on your smart phone or tablet pc together with the Identity Card, Drivers Licence or Passport of the booker (the lead guest name shown on the booking voucher).

(Question 25) I want to Cancel or Modify my booking, what shall I do ?

Answer: Should you or any other member of your party need to cancel or modify your booking, you are to inform us in writing during office hours (Monday to Friday between 0900hrs and 1700hrs) by email. Note Cancellation or Modification in booking Fees may apply. Please read clauses 18 and 19 of our Terms & Conditions for further details.

(Question 26) What happens if the weather is very bad on the day I am booked ?

Answer: In very rare cases the Park may have to close due to adverse weather conditions. In such cases you will be informed when this happens and you will be offered to move your booking to an alternative booking date or offered a full refund. In case of difficulty please contact us  during office hours (Monday to Friday

(Question 27) Your booking page only provides for a debit card or credit card method of payment, can I pay by swift transfer or cash on arrival ?

Answer: Unfortunately not, we only accept bookings paid in advance by internationally recognized debit and credit cards.

(Question 28) I wish to make a group booking of more than 8 persons, can I do this online ?

Answer: Due to group size limitations we are not in a position to accept online bookings of more than 8 persons. However please contact us during office hours  (Monday to Friday between 0900hrs and 1700hrs) by email so that we can handle your group booking offline.

(Question 29) Does the Marine Park have a Restaurant/Snack Bar, a Play Area for Infants and Other Facilities ?

Answer: Yes the Park has a Cafeteria/Snack Bar that serves various drinks and snacks including baguettes, hamburgers, chicken burgers, nuggets, pizza, wraps & fries. A Play/amusement area for young children, a souvenir shop and a min lab for inhouse development and printing of photos is also available at the park.

(Question 30) Does the Marine Park have WIFI Facilities ?

Answer: Yes the Park is WIFI enabled.

(Question 31) Can I take my own Pet/s inside the Park ?

Answer: No, pets are not allowed inside the park for the animals safety.

(Question 32) Can I take my own Food inside the Park ?

Answer: No, you cannot take your own food inside the park for the animals safety, however you can make use of the designated Restaurant/Snack Bar.

(Question 33) Can you recommend any Hotels, Apartments or Villas near the Park?

Answer: The closest areas to the park would be Bugibba, Qawra and St Paul’s Bay at one end and Pembroke, St Julians and Sliema at the other end. These localities are roughly 15-20minutes away from the park by car/public transport (traffic permitting) You may find a comprehensve listof hotels, villas or apartments at www.holiday-malta.com

(Question 34) Where can I/We find more information about the weather in Malta?

Answer: Please visit the website www.maltairport.com for a detailed 7 day weather forecast

(Question 35) I cannot find the answer I am looking for and it is very urgent. What can i do ?

For urgent enquiries please contact us  during office hours (Monday to Friday between 0900hrs and 1700hrs). In most cases we reply within an hour.